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FAQS

Frequently Asked Questions

What is a Virtual Race?

A: Virtual races are just like traditional races with a shirt, medal, bib, community and fun, but you can run, walk or hike your race wherever you want with whoever you want. Even on a treadmill! Racers report their time and then we send a medal to them for completing the race.

How much do the races cost?

A: Since our registrations are a la carte, you can just choose the swag you want. If you would like a medal, registrations start at just $29. The registration page can give you a better idea of specifics!

Do I have to do my race on Race Day?

A: In an ideal world, everyone would run on race day, but the beauty of virtuals is that you have the flexibility to do what works best for you. You can run before race day or after – as long as it is within the 30 day grace period.

Where can I find more of your races to run?

A: Check out our schedule here: http://virtualrunningclub.com/schedule/

Do you ship internationally?

A: Yes, we ship all over the world (anywhere that the United States Postal Service ships). There is a higher charge:

For 1 piece of swag (medal or shirt) it is $7.00 for Canada and $11.00 for all other international.

For 2 pieces of swag (medal and shirt) it is $12.50 for Canada and $17.50 for international.

To avoid issues, please select the appropriate shipping option when prompted on the registration page.

Which Charity do you donate to for the races? How much?

A: Our registration page tells you which nonprofit we are donating to for each race. We usually donate around 10-15% of our profit to the charity.

I haven’t received my Shirt/Medal/Bib yet in the mail. When will I receive it?

A: You can always get the best idea of when swag ships from the registration page and your original confirmation email. Sometimes that gets sent to spam, so if you find it there please mark us as “safe” so you can always get important race updates! 🙂

I haven’t received my Registration Confirmation/Shipping Confirmation email. Where can I find it?

A: A lot of times with Microsoft accounts like Hotmail, our emails go straight to the spam folder, so check there if you are waiting for a confirmation email. Some people say it is easier to locate from a computer.

I can’t report my time. Is there an easier way?

A: There is a great video that walks you through the process on our website:

http://virtualrunningclub.com/support/
You can also email us your time: support@virtualrunningclub.com

I got an email stating that my package was delivered, but I can’t find it anywhere! What can I do next?

A: Sometimes the package is delivered correctly a day or two later…but please double check with others in your home to see if they grabbed it and set it aside. Our swag usually ship in a white “poly” envelope and is sent First Class, so the label has a big “F” on it. It’s also worth checking with your neighbors, your letter carrier, and the post office to see if they might know where it is, since it did make it there at one point. It sounds like they could use some feedback anyway!

If that doesn’t help track your swag down, let us know and we’ll make it right.

Can I get Swag from previous races?

A: Sometimes we sell extra swag we have. You can check for the race you want here:

ISurplus swag can be found here.

Unique versions of our shirts can be found here.

Feel free to ask any other questions you have!

Email: support@virtualrunningclub.com

Text: 435.200.5456