While we make every effort to make the registration and reporting process easy, we aren’t perfect and are constantly listening to runners to find ways to improve our systems. If you need help, please let us know.
Text Message: 435-817-9712
New System Is Coming In the 4rd Quarter of 2017
Our reporting system can be a little weird and we apologize. We are working hard on a new registration and reporting system that will be significantly better and much more intuitive than what is explained below. In the meantime, thank you for your patience as we finalize this new system. (If you’re curious, it will have an improved account system, way easier reporting function, more control with teams, and it will be a lot more organized from the back-end so we can better help you when you need it).
How To Report Your Time
Watch This Video
In order to qualify for a medal, you must report your time. It doesn’t matter how quickly you ran/walked, we just need you to report. Just like a traditional race, runners have to finish the race to earn a finisher medal.
This brief video shows you how to claim your account and report your time:
Step-by-step instructions w/ screenshots
Once you register for any of our races, you will be getting an email with confirmation and a link to create an account. Here is that link: vr.account.webconnex.com
Once there, you will be taken to a screen that looks like the image below. When you first register, be sure to enter the email address that you registered for the race with in the “Create an account” field at the bottom of the page. IMPORTANT – if you registered with more than one runner – only the primary email address that is associated with the billing will be able to access the account. They will need to report the time for all runners that they registered.
NOTE: These screens may look slightly different depending on your device/system.
You will be sent an email with a link to activate your account. Click the button or copy the link and paste it into your web browser.
When you click the link to “activate your account”, you will be taken to a screen to create a password. Enter your password twice
Once you’re logged in to your account, select “Registrations” at the top of the screen to see the race(s) you’ve registered for
Select the race that you wish to enter your time for
Click the “Edit” button for the runner that you need to report your time for
On race day, enter the time that you ran your race. You can also change which distance you ran if your plans changed.
Select the time that you ran
Save your time by scrolling to the bottom and selecting “Save”
Remember, you can do all of this starting at this page: vr.account.webconnex.com
Typically, each event has pre-race deadlines for registration. These deadlines vary based on the time of year, production deadlines, and the scope of the event. Please see the specific race in question for specifics on timelines. Generally, all shirts should ship about 2 weeks after the race is complete. Medals have a longer production window and take about 5 weeks. Depending on the event and when you registered, you may get your swag much earlier than this.
There is also a cut-off for how long after a race you can report your time to claim your medal. Under ordinary circumstances, you have about 1 month to report your time before we “close” the race.